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Terms and Conditions

General conditions of the company International Health d.o.o. are prepared in accordance with the Consumer Protection Act (ZVPot) and the Consumer Protection Against Unfair Business Practices Act (ZVPNPP) and the General EU Regulation on the Protection of Personal Data. The website (hereinafter the website) is managed by the company International Health d.o.o., Poljanski nasip 6, 1000 Ljubljana (hereinafter the provider). The general conditions define the use of the website and the relationship between customers and the website service. The operator of the website is the company International Health d.o.o., Poljanski nasip 6, 1000 Ljubljana, entered in the court register on 12/04/2021 at the District Court in Ljubljana, registry number 8848416000. The condition for using the service of the website is to agree to the general conditions. Before purchasing goods on the website, the customer must carefully read the general terms and conditions of business of International Health d.o.o.

1. With these terms of business, we define the relationship between our company International Health d.o.o., Poljanski nasip 6, 1000 Ljubljana, company registration number: 8848416000 as the seller and manager of the online store at the web address and you, the customer who enters the purchase relationship with us.

2. We use a uniform approach for our customers, by which we provide them with the same benefits, regardless of whether they are users of our products or not. Therefore, the rules stated in these business conditions apply to all our customers.

3. These terms and conditions mainly cover the purchase of goods in our online store. They also apply sensibly to the purchase of goods via the customer hotline or at one of our physical points of sale.

1. You can conclude a purchase contract with us remotely via the online store or the customer telephone line, or in person at one of our physical sales points. The contract is concluded in the Slovenian language.

2. The contract concluded between the company and the consumer is stored in electronic form on the company’s server, and the customer receives an invoice in physical form upon delivery of the package.

3. The contract is considered concluded at the moment of placing the order in the online store.

4. We only supply goods in quantities that are suitable for household use. In special cases (especially in the case of discounts or sales), we reserve the right to determine the maximum quantity that we can supply.

5. The order is sent in the online store by pressing the “Order” button. The content of the business conditions together with the order data is stored for 6 years. If you enter incorrect data in the order, you have the option of correction, namely via the order form or via the user account.

1. By law, you have the right to withdraw from a contract concluded online or over the phone without reason within 14 days of receiving the goods.

2. If you wish to exercise this right, you must notify us of your decision to withdraw from the contract within the above-mentioned time period. It is considered that the consumer has submitted a withdrawal statement in time if it is sent within the deadline set for withdrawal from the contract. The best way to do this is to contact us at or call us at +386 70 922 722. You can also use the withdrawal form found here.

3. If you withdraw from the contract, we will refund the purchase price. In case of withdrawal within 14 days of receiving the goods, you are also entitled to reimbursement of the costs of the most favorable delivery method. In case of later withdrawal from the contract, we will only return the purchase value. The mentioned amounts will be returned immediately and no later than within 14 days of withdrawal from the contract. Nevertheless, in accordance with the law, the company may withhold the refund of the payments received until the returned goods have been accepted or until the consumer provides proof that the goods have been sent back to the seller, unless the seller offers the possibility to collect the returned goods himself. For refunds, we will use the same payment method that was used for the purchase, unless we have mutually agreed on a different refund method.

4. Send the goods back to us immediately, no later than 14 days after withdrawing from the contract. If, in connection with the concluded contract, the seller sent the buyer free additional goods (“gift”), this gift must also be returned. Through the above contacts, we will provide you with all the information you need to send the goods.

5. Please note that you are legally responsible for any reduction in the value of the goods that occurs as a result of use other than to familiarize yourself with the nature, properties and functionality of the goods (e.g. if you use the product even after you have tried it). Please also note that you are not entitled to withdraw from the contract in cases where the goods are manufactured in accordance with your requirements or custom-made (e.g. packaging with engraving) or if you have taken the goods out of the packaging and cannot be returned to it for hygienic reasons ( eg open cosmetics and other goods that come into direct contact with your skin). Furthermore, the seller points out that it is no longer possible to withdraw from the contract on the gift or organic packaging service from the moment the goods are packed and thus the service is provided (the seller starts providing the gift or organic packaging service immediately after placing the order, if the buyer has selected this service).

1. The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors in his performance.

The error is real:

if the thing does not have the properties necessary for its normal use or for traffic;
if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.

The consumer, who has correctly informed the seller about the defect, has the right to demand from the seller to correct the defect in the goods or to return part of the amount paid in proportion to the defect, or to replace the defective goods with new flawless goods or to return the amount paid. In any case, the consumer may demand from the seller compensation for damages, and in particular compensation for the costs of materials, spare parts, work, transfer and transportation of products, which arise from the fulfillment of the obligations from the previous sentence.

If the goods have a defect upon delivery, you can also receive a gift voucher as compensation, which you must inform the company about when reporting the defect.

In the event that the elimination of a physical defect is not possible or would result in disproportionate costs compared to the value of the goods, the customer will be refunded or a new product will be sent.

2. We are responsible for defects in the goods if they occur within two years of receiving the goods or before the expiration date indicated on the packaging.

3. Goods are particularly considered to be defective if they do not have the usual or presented properties, do not serve their purpose, do not comply with legal requirements or were not delivered in the agreed quantity. Please note that only increased sensitivity or an allergic reaction to the supplied goods cannot be considered as defective goods. Likewise, defects in gifts and other free benefits that are not the subject of your order do not constitute defective goods. The visual material of the goods in our online store is purely informative and not a binding description of the goods’ properties (e.g. the packaging may differ due to changes on the part of the manufacturer).

4. We will be happy to answer your questions regarding complaints at or phone number +386 70 922 722. Send us the goods that are the subject of the complaint together with the completed complaint form available here. Don’t forget to state what you believe constitutes a fault and how it affects the goods and claim how your complaint will be dealt with.

5. We will inform you about the status of your complaint, especially regarding its receipt, acceptance or rejection. We will do this by email. We can also contact you by phone.

6. We will make a decision on the appeal immediately. The processing of the appeal request, including the correction of the error, will normally not take more than 30 days. Otherwise, you will be entitled to withdraw from the purchase contract. In any case, your cooperation is essential if we want to ensure that the above time frames are respected.

7. In the event of a justified complaint, we will cover the costs incurred as a result of returning the goods.

1. You can choose the payment method and delivery from the offered options. Before sending the order, we will inform you about the chosen method of payment and delivery, as well as the related costs.

2. The currently available payment and delivery methods and their prices can be found here.

3. The specified delivery times are only informative and are based on the expected delivery times of the carriers.

4. We reserve the right to deliver goods free of charge in certain cases.

1. We offer various discounts to our customers. The use of discounts is in accordance with the provisions that we will inform our customers about. Unless otherwise stated, each discount of the same type can be applied to a single purchase. Unless otherwise stated, discounts cannot be combined.

2. We will be happy if you share your experience with the purchase and the goods with others.

1. We reserve the right to offer you the possibility of receiving a free shipment containing samples of the product and other preparations according to our current offer in the online store for the purpose of testing the products we offer.

2. For the service of sending free samples for product testing, the selection of samples is limited according to our stock and the current offer in the online store.

3. The service of sending free samples is intended to inform customers about the offer of the online store. The purpose of sending samples is not to determine the quality or shape of the products based on the sample. The service of sending free samples is free and intended for advertising and thus does not constitute an obligation in the form of a purchase contract, therefore any discrepancy in the sent sample does not establish rights regarding the treatment of the goods as defective goods.

4. We may contact you to check your satisfaction with the selected product. You give your consent by requesting to send the product.

1. In accordance with the legislation regarding the declaration of income from sales, the seller is obliged to issue an invoice to the customer. The seller is also obliged to report the online sale to the tax authority, in case of technical failure within 48 hours at the latest.

2. The sales contract between the online store and the customer is concluded in the online store at the moment when the online store sends the customer the first electronic message about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both the online store and the customer. The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later. The condition for purchase is that the buyer is of legal age.

3. We agree to the possibility of resolving disputes with the IRPS provider. The authority responsible for out-of-court proceedings in the event of a dispute, or the authority for handling customer complaints, is the European Center for Dispute Resolution, Tomšičeva ulica 6, Ljubljana, registration number: 6108890000, tax number: SI 91825644, telephone number: 08 20 56 590, e-mail :, website: The dispute can be resolved online.

4. Contracts will be concluded in Slovenia and are subject to the legislation in force in the Republic of Slovenia.

5. All prices of products and services include VAT valid at the time of placing the order. In the event of a change in the VAT rate before concluding the purchase contract or before sending the goods, the customer is obliged, taking into account the selected payment method, to settle the difference up to the purchase price, or the seller will immediately notify the customer by e-mail about the settlement of the overpayment.

6. By sending the order, you agree to receive the invoice in paper form, which we send to you together with the ordered goods.

7. All product prices, including discounted prices, are valid until further notice or until stocks are sold out.

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